Outcome Assessment Tools for the Library of the Future: Measuring Service Quality (LibQUAL+[TM]) and the Impact of Networked Electronic Services (MINES)

Date: Thursday, April 07, 2005
Conference:
Location:
Website:http://db.arl.org/acrl05/

Learn more about two major outcomes based assessment tools in ARL’s New Measures toolkit, LibQUAL+(TM) (measuring library service quality) and MINES (measuring the Impact of networked electronic services). Understand how these tools can be used to gather information about library users’ perceptions, use of library services, purpose of use and demographics.

Event Details
Date: 4/7/2005
Conference: ACRL
Site: Room L100 C